Privacy Policy — manalobet

This Privacy Policy ("Policy") describes how manalobet ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "the player") who access or use the manalobet website and gaming platform (collectively, the "Platform").

manalobet is committed to protecting the privacy and personal data of all players in the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on the manalobet Platform, making a deposit , or otherwise using any part of the manalobet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the manalobet Platform immediately.

For the purposes of the Data Privacy Act of 2012 and this Policy, manalobet acts as the personal information controller in respect of all personal data collected through the Platform. manalobet is responsible for determining the purposes and means by which your personal data is processed.

manalobet operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated operator, manalobet is subject to specific data handling obligations that may require the collection, retention, and disclosure of certain player information to regulatory authorities upon lawful request.

manalobet collects the following categories of personal data in connection with your use of the Platform. The specific data collected may vary depending on the services you use and the verification requirements applicable to your account.

manalobet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected — such as a copy of a government-issued ID — it is handled with the highest level of security and access controls.

manalobet collects personal data through the following means:

• Direct Submission: Information you provide when registering your manalobet account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the manalobet Platform, including cookies, web beacons, log files, and similar tracking technologies that record your device information, IP address, and browsing behaviour on the Platform.
• Payment Processors: Transaction data received from payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank when you conduct financial transactions on the Platform.
• Identity Verification Providers: Data received from third-party KYC and identity verification service providers engaged by manalobet to fulfil its regulatory obligations under Philippine anti-money laundering law.
• Regulatory Authorities: In certain circumstances, manalobet may receive data from PAGCOR or other Philippine regulatory bodies in connection with its licensing obligations.

manalobet processes your personal data only where there is a lawful basis for doing so under the Data Privacy Act of 2012. The following table sets out the primary purposes for which manalobet processes personal data and the corresponding legal basis for each:

• Contract Performance: Processing necessary to register your account, manage your player profile, process deposits and withdrawals, and deliver the gaming services you have requested on the manalobet Platform.
• Legal Obligation: Processing required to comply with Philippine law, including the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR licensing requirements, and the Data Privacy Act of 2012. This includes identity verification, transaction monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for manalobet's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Where manalobet relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time by contacting manalobet support or updating your account preferences.

manalobet does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data may be shared with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors engaged to facilitate deposits and withdrawals on the manalobet Platform. These providers process your financial data solely for the purpose of completing your transactions.
• Identity Verification & KYC Providers: Third-party service providers engaged by manalobet to conduct identity verification and anti-money laundering checks as required by Philippine law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Technology & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged by manalobet to operate and maintain the Platform. These providers are bound by strict data processing agreements and may not use your data for their own purposes.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by manalobet, subject to professional confidentiality obligations.

Where manalobet engages third-party processors, it ensures that appropriate data processing agreements are in place that require those processors to handle your personal data in accordance with the Data Privacy Act of 2012 and this Policy.

The manalobet Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytical data about Platform usage. A cookie is a small text file placed on your device when you visit the manalobet website.

manalobet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the manalobet Platform. These cookies enable core functions such as account login, session management, and security features. The Platform cannot function properly without these cookies and they cannot be disabled.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the manalobet Platform. This data helps manalobet understand usage patterns and improve the Platform's performance and content.
• Functional Cookies: Used to remember your preferences and settings on the manalobet Platform, such as your preferred language or display settings, to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against unauthorised account access, and maintain the integrity of the manalobet Platform.

manalobet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with manalobet, and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC & Identity Verification Documents: Retained for the duration of your account and for five (5) years following account closure.
• Support Communications: Retained for up to three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal proceeding.
• Technical & Usage Data: Retained for up to two (2) years from the date of collection, unless a longer retention period is required for security or fraud prevention purposes.

Upon expiry of the applicable retention period, manalobet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

manalobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the manalobet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that personal data is accessible only to manalobet personnel and authorised third parties who have a legitimate need to access it.
• Regular security audits, vulnerability assessments, and penetration testing of the manalobet Platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Comprehensive incident response procedures to detect, contain, and report personal data breaches in accordance with the NPC's breach notification requirements.

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights in relation to your personal data held by manalobet. You may exercise any of these rights by contacting the manalobet Data Privacy Officer using the contact details provided in Section 14 of this Policy.

manalobet will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case manalobet will notify you of the extension and the reasons for it. manalobet reserves the right to verify your identity before processing any data rights request.

The manalobet Platform is strictly intended for individuals who are 21 years of age or older. manalobet does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a firm condition of registration and use of the Platform, consistent with Philippine gaming law.

If manalobet becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the manalobet Platform, please contact the manalobet support team immediately so that appropriate action can be taken.

The manalobet Platform may contain references to third-party services, such as payment providers. manalobet is not responsible for the privacy practices of any third-party services. This Privacy Policy applies solely to personal data collected and processed by manalobet through the manalobet Platform.

manalobet encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform, particularly payment service providers such as GCash and PayMaya, whose own privacy policies govern the handling of your data on their respective platforms.

manalobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory requirements, or manalobet's data processing practices. The date of the most recent revision is displayed at the top of this document.

When material changes are made to this Policy, manalobet will notify registered players via the email address associated with their account or through a prominent notice on the Platform. Your continued use of the manalobet Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated Policy.

manalobet encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way manalobet handles your personal data, please contact the manalobet Data Privacy Officer. All privacy-related enquiries will be handled with strict confidentiality.

If you are not satisfied with manalobet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.

This Privacy Policy was last updated on January 1, 2026 and supersedes all previous versions. By continuing to use the manalobet Platform, you confirm your acceptance of this Policy in its entirety.